Support & FAQ
Everything you need to know about "Active Now"
Quick Start Guide
Get "Active Now" running in under 5 minutes
Download & Install
Download from your email link, drag to Applications folder, then launch.
Activate License
Enter your license key from the purchase email (format: ABCD-EFGH-IJKL-MNOP).
Grant Permissions
Allow accessibility access when prompted (required for mouse simulation).
Ready to Use!
"Active Now" is now running in your menu bar. Look for the mouse pointer.
Installation & Setup
Download, install, and configure "Active Now"
System Requirements
Before installation, ensure your Mac meets these requirements:
- • macOS 11.0 (Big Sur) or later
- • Less than 5MB storage space
- • Internet connection for license activation
License Activation
Enter your license key from the purchase email when "Active Now" first launches.
License key format:
Grant Accessibility Permission
"Active Now" needs accessibility permission to simulate tiny mouse movements.
Click "Stay Active" → "Open System Preferences" → Privacy & Security → Accessibility → Check Active Now"
Compatible Systems
Works on macOS 11.0+ (Big Sur, Monterey, Ventura, Sonoma).
Features & Usage
How to use "Active Now" effectively
Finding "Active Now"
Look for the pointer cursor icon in your menu bar and click it to open the menu.
Basic Controls
- • Stay Active/Allow Idle: Toggle protection on/off
- • Prevent idle after: Set timing (30s - 5 min)
- • Schedule: Automatic work-hour activation
- • Settings: Auto-start and notifications
Smart Scheduling
Enable automatic work-hour protection (default: 8 AM - 5 PM weekdays).
Check "Enable Schedule" in the menu, then customize times with "Set Schedule Times..."
Troubleshooting
App won't prevent idle?
Check accessibility permissions in System Preferences → Privacy & Security → Accessibility. Ensure "Stay Active" is enabled and you're within scheduled hours.
Can't see menu bar icon?
Look for the pointer cursor icon. If hidden, restart "Active Now" from Applications or check if menu bar is set to auto-hide.
License key not working?
Copy the entire key including dashes. Check internet connection and ensure email matches purchase email exactly.
Permission denied errors?
Remove and re-add "Active Now" in Accessibility settings, then restart the app. For macOS 13+, check both Privacy & Security sections.
Auto-start not working?
Re-enable "Start on Login" in menu. Check Login Items in System Preferences (or General → Login Items on macOS 13+).
Still need help?
Email: [email protected]
Response within 24 hours • Include your license key for faster support